Risk Management at a Mexico All-Inclusive Resort

By Doyice Cotten

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A family vacation in the Yucatan peninsula of Mexico gave me an opportunity to evaluate risk management at an all-inclusive resort. One would have to give the Resort a passing grade for its risk management program. There was evidence that someone who knew about risks was in charge of controlling risks at the resort.

The first thing that jumps out was the safety signage about the resort. Photos 1-6 included warnings and rules for patrons to follow. The rules in Photo 6 apply to a snorkel trip within a small stream or cenote in a jungle setting. Some safety rules are included. Photo 7 not only warns patrons of mosquitoes, but also provides mosquito repellant for patrons in some of the jungle areas.

Photos 8 and 9 show the safely designed paths and bridges that are found throughout the premises. Figures 10 through 12 show employees trimming limbs and coconuts from the palm trees (we don’t want coconuts falling on our heads, do we?). In Photo 10, you can see the man on the ground near the base of the ladder and in 11, you can see that the ladder is tied to the tree. A little risk in 12 (perhaps unavoidable) as he is among the limbs doing some pruning above the reach of the ladder.

Photo 13 shows the ever-present lifeguard on the beach and Photo 14 shows the bull riding event. The activity was  adequately padded and the operator of the bull gave the kids a fun ride and slowed it up when they were in danger of falling off. Photo 15 show patrons snorkeling in a large cenote (a deep, natural sinkhole). Life vest was furnished and was required.

Well, there were a few negatives, but not many. Photos 16 and 17 depict (for lack of a better name) thorn trees. They have razor-sharp thorns; at least 3 or 4 were spotted and all were in the open without barriers around them.  Photos 18 and 19 show the steps to upstairs rooms. There was no hand rail and the steps, made of smooth stone, were slippery, particularly when wet.  The floor of the bedroom was also smooth stone tile and very slippery when rain or bath water made wet spots.

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